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About this event

Soft Skills in the Professional Environment

POSTPONED to 11 June 2020 due to COVID-19

Instructor: Michael Mansell,

New Date & Time: 11 June 2020, 9.00 – 17.00 hrs,

Location: KIVI NIRIA building, Prinsessegracht 23, The Hague.


A recent article in the Journal of Petroleum Technology (JPT) quotes the following: “A training and research center that teaches executive and management best practices, conducted a study of more than 20,000 employees that tracked the success and failure of new hires. After interviewing 5,247 managers, the study’s researchers concluded that only 11% of employees failed because they lacked the technical competence to do the job. The remaining reasons new hires failed were issues such as alienating coworkers, being unable to accept feedback, lack of ability to manage emotions, lack of motivation or drive, and poor interpersonal skills.”—(Lynn 2008)

Although it is hard to quantify, it is clear that business will benefit from improved time management of key employees, more effective meetings and enhanced communications. The practical approach of this course, given by a seasoned professional, is designed to impact the bottom line and provide the attendees with useful tools in their professional as well as personal lives.

The course is interactive (with active participation) and practical (with illustrations from real life).

Each topic is introduced by a lecture, and learning is reinforced by exercises, quizzes and role plays.

Course Content:

  1. Awareness & Time management
  2. Conducting meetings
  3. Work-related stress & Dealing with difficult people
  4. Teamwork and Communication

Who Should Attend: Technical or HR staff, middle or senior managers, anybody engaged in teams as a leader or as a participant. Supervisors and young professionals.

Note: Refreshments and lunch will be provided. Course location is within walking distance from Den Haag Central Station; nearby parking facilities are available as well. Please note that there is road-construction work on-going in the area and that you might need some additional time to reach the destination by car.


KIVI Niria Office
Prinsessegracht 23
2514 AP Den Haag